Frequently Asked Questions (FAQ)
Orders and Shipping
- Who do I contact if I am having a problem placing my order online?
Please email firstname.lastname@example.org and we will respond to your inquiry within 24 hours.
- How do I check my order status?
Once your order has left our warehouse, you will receive a shipment notification email with a UPS tracking number included. If you have any questions regarding your order once it has left our warehouse, including tracking your package, please visit www.ups.com or call 1-800-742-5877.
- What payment methods are accepted?
We accept Visa, MasterCard, American Express, and Discover Card.
- Can I cancel or modify my order?
We are able to cancel or modify your order before it leaves the warehouse. Please contact email@example.com. Once you receive your shipment notification email, the order has left our warehouse and cannot be canceled or modified. (See below for Returns)
- How do I qualify for free shipping?
Orders over $100 (pre sales tax) qualify for free UPS Ground shipping in the continental United States. For orders outside of the continental United States, or for expedited delivery, please contact firstname.lastname@example.org BEFORE placing your order for shipping rates and options.
- How long will it take to receive my order?
Your order will leave our warehouse within 1 business day, (not including Saturday, Sunday, or holidays). We use UPS Ground as our standard shipping method with an estimated transportation time of 3-6 business days. For expedited delivery, Égal Dance can ship 2-Day Select or Next Day Air for an additional charge. Please contact email@example.com BEFORE placing your order for shipping rates and options.
- What shipping options do you offer?
- UPS Ground: Shipping charge is $10 for orders under $100. Shipping is free for orders over $100 (pre sales tax), delivering to the continental United States. Orders arrive 3-6 days business days after order is shipped from our warehouse.
- UPS 2-Day Select: Shipping charge is $25 and order arrives 2 business days upon order being shipped from our warehouse. (is $25 only for continental US?)
- UPS Next Day Air: Please contact firstname.lastname@example.org for calculated shipping rates.
- Do you offer International Shipping?
For Canada, Hawaii, and Alaska, UPS Ground shipping is $25. For all other countries, please contact email@example.com BEFORE you place your order so we can calculate the correct shipping charge for you. Free shipping is not available for international orders.
Returns and Exchanges
- What is your return and exchange policy?
Customer satisfaction is our first priority. If you are not satisfied with your merchandise for any reason, we are happy to process an exchange/return if: (1) it was purchased within 30 days of the customer’s exchange/return request; (2) the garment(s) being returned have the original labels and hangtag still attached to the garment and is in its original poly bag; and (3) the garment is in “shelf ready” condition meaning it was not worn nor shows any wear and tear.
To begin a return or exchange request, please email firstname.lastname@example.org with the following information: (1) order number; (2) item(s) you want to return/exchange; and (3) whether you would like to make a return or exchange (4) for exchanges, indicate your new size or color choice (please note, exchanges can only be made for the same style garment).
Upon approval, a pre-addressed USPS Priority return shipping label will be emailed to you.
Exchanges: Will be shipped back to you via USPS Priority at no additional charge. In the event that we are unable to provide a replacement for an exchange we will automatically refund you and notify you via e-mail.
Returns: Once merchandise is received by the warehouse in “shelf ready” condition, refunds will be issued back in the original form of payment and a $10 shipping and processing fee will be deducted from the total refund amount.
Provided the garment(s) are returned in satisfactory condition, it will take 3-5 business days from receipt of your return for the exchange/return to be processed through our system.
All items are your responsibility until they reach our warehouse. Please ensure you pack your shipment securely to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
All Sales items are final and not eligible for an exchange, refund, or credit.
- What if my item(s) arrives damaged or incorrect?
Please take a picture of the item(s) in question and email it to email@example.com. We will review your request and get back to you within 1-3 business days from the receipt of your email request.
- What is your exchange policy?
All exchanges are treated as returns. Please refer to our Return Policy above.